Every AM-pipeline deal that ENTERED Churned / On-Hold / Critical between 12 Apr – 12 Jun 2026 · stage-entry timestamps, not renewal dates · every note read · 12 Jun 2026
| Deal / hotel | Value · moved | Category | Latest note | Analysis | Action |
|---|---|---|---|---|---|
| The Grand Icon Kartik · Nagpur · +917773055530 |
₹106,739 2026-05-19 |
PRODUCT — bugs, refund demanded | [2026-05-19] The hotel partner has been experiencing a lot of issues due to several bugs in the product and some features that are not available currently in the PMS. It constantly affected their internal operations & guest experience negatively, hence they de… | ₹1.07L flagship loss. Full bug post-mortem on file (19 May): wrong food-sale & room-revenue reports, wrong daily reports, discounts not capturing, payment ledger mismatch, frequent lag, menu items vanishing from active orders, food-QR menu not opening, unprofessional invoice format. 'Constantly affected operations & guest experience' → discontinued + demanded refund. Escalated to Ajay & Abhinav. | Founder-level recovery attempt + this bug list goes to tech as a named P0 case study. |
| elegance Resort - more_then_50 M.P · mathura · +91 9045977925 |
₹24,797 2026-04-23 |
PAYMENT NEVER RECEIVED | [2025-12-03] @Jaya Sharma Pls proceed . | 60-room property fully scoped (Dec), but the 1 Dec note says payment was never received; approval was requested and the trail ends. Churned 23 Apr. | Reclassify: this is a failed close, not a product churn. Log it correctly. |
| hotel Monsoon Palace - 20 Pankaj · Gauhati · +917896004922 |
₹19,824 2026-06-10 |
UNKNOWN — no reason logged | [2026-01-23] @Jaya Sharma pls create wtsaap group . | Notes stop at onboarding (handover/group-creation) or earlier. Churned with no reason recorded. | Exit interview. |
| Studio By Trovero - Dhrubajit · Greater Noida · +91 9773560500 |
₹15,930 2026-06-09 |
UNKNOWN — no reason logged | [2025-09-25] @Abhinav Gupta | Notes stop at onboarding (handover/group-creation) or earlier. Churned with no reason recorded. | Exit interview. |
| Townhouse Formerly Known As Viraj Residency Ajay · Gurugram · +919555212526 |
₹13,339 2026-06-08 |
LOST TO OYO — property leased | [2026-05-22] Account taken over from Anshika. Spoken with the hotel partner, and they said that the property was given for lease to OYO. Hence they aren't using our PMS and won't renew as well. | 22 May: 'property was given for lease to OYO — not using our PMS, won't renew.' Earlier (Mar): listed with OYO, can't manage check-ins in our software. | Unsaveable. Log reason 'leased to OYO' and close clean. |
| Unwind Farm Retreat V sreddy · Hyderabad · 9849659296 |
₹12,507 2026-05-09 |
ONBOARDING STALLED | [2026-04-13] @Ajay Kulhari handover @Kaushik Chatterjee , kindly look this on priority https://subscriptions.zoho.in/app/60062278723#/quotes/3296275000002672027?filter_by=Status.All&per_page=200&sort_column=created_time&sort_order=D | 13 Apr: handover escalated 'kindly look at this on priority' + fresh ₹18.4k quote on 3 Apr. Churned 9 May — four weeks after the priority flag. | Find out what happened after the 13 Apr escalation. |
| Kohinoor palace - 9 Anshu · · +918249481170 |
₹12,036 2026-06-11 |
ONBOARDING NEVER STARTED | [2025-11-19] @Ajay Kulhari The onboarding process has not yet started for the lead. please connect with customer ASAP. | 19 Nov: 'onboarding has not yet started — connect with customer ASAP.' Churned 11 Jun. The ASAP never happened. | Exit interview + onboarding-handoff process exhibit A. |
| The plum cottage - 7 Ram · nanitaal, mukteshwar · +918510018293 |
₹11,470 2026-06-09 |
UNKNOWN — no reason logged | [2025-11-06] Attached file is updated quotation of plum Cottage @Vinayak Kaushik @Ajay Kulhari @Suraj Shukla | Notes stop at onboarding (handover/group-creation) or earlier. Churned with no reason recorded. | Exit interview. |
| Manaskanya Resort Mandarmani Sourav Mukherjee · Calcutta Narkaldanga · +91 9748297061 |
₹9,912 2026-05-05 |
ONBOARDING STALLED | [2026-03-23] Google listing is pending . | Mar: Google listing pending, AM asking for status update. Churned 5 May with deliverables still open. | Exit interview: did we stall them out? |
| Hari palace parag joshi · · +91 7060799313 |
₹9,027 2026-06-09 |
UNKNOWN — no reason logged | — none — | Notes stop at onboarding (handover/group-creation) or earlier. Churned with no reason recorded. | Exit interview. |
| Hotel Mayur Sanjay · Faridabad · +19313134748 |
₹8,230 2026-06-06 |
UNKNOWN — no reason logged | [2025-12-24] @Jaya Sharma Kindly proceed with group creation. | Notes stop at onboarding (handover/group-creation) or earlier. Churned with no reason recorded. | Exit interview. |
| Hotel Mayur Residency Anuj · ellora · +91-9420406999 |
₹8,142 2026-06-09 |
FINANCIAL DISTRESS | [2026-06-09] In May, the hotel partner said they are having financial issues and they'll update by Jun 1st week. However, they have stopped answering calls now and are not using the PMS too from last month. | 9 Jun: financial issues in May, promised update by June, now not answering calls and hasn't used the PMS in a month. | One pause-offer message (hold the account, not cancel), then close. |
| The Grovestay Mohamed · Kozhikode · +91 7012160061 |
₹7,287 2026-05-12 |
DATA NOISE — duplicate | [2026-01-16] @Jaya Sharma kindly proceed with group creation. | Flagged duplicate twice. Churn record is double-counting. | Merge records. |
| Happy feet homestay Vikas · dehradun · +91-9729557729 |
₹7,080 2026-06-04 |
UNKNOWN — no reason logged | — none — | Notes stop at onboarding (handover/group-creation) or earlier. Churned with no reason recorded. | Exit interview. |
| Mari Aai Residency - salim · Panvel · +917977345614 |
₹5,717 2026-05-12 |
UNKNOWN — no reason logged | [2025-12-27] @Jaya Sharma Kindly proceed group creation. | Notes stop at onboarding (handover/group-creation) or earlier. Churned with no reason recorded. | Exit interview. |
| Kukuburu Hill Resort Anup Kumar Paul · Raniganj · +918910463308 |
₹5,310 2026-06-06 |
PRODUCT — feature gaps | [2026-03-23] Feature Request - Meal Plan updates & Pax wise invoice | 23 Mar: feature request — meal-plan updates & pax-wise invoice. Churned 6 Jun with no further conversation logged. | Exit interview; log whether features or something else decided it. |
| Grand Journey Venue Madhurendra · Darbhanga · +918368656237 |
₹5,310 2026-06-09 |
UNKNOWN — no reason logged | [2026-01-15] @Jaya Sharma create group | Notes stop at onboarding (handover/group-creation) or earlier. Churned with no reason recorded. | Exit interview. |
| Srikara Banquets and Stay Inn - 11 Mogulla · Hyderabad · +919391094000 |
₹4,956 2026-04-28 |
UNKNOWN — no reason logged | [2025-12-03] @Jaya Sharma pls proceed | Notes stop at onboarding (handover/group-creation) or earlier. Churned with no reason recorded. | Exit interview. |
| Symphony Lake View Resort prakash · Jawhar · +919422479643 |
₹4,602 2026-06-04 |
BUSINESS DIED — no occupancy | [2026-05-22] Account taken over from Anshika. Spoken with the hotel partner regarding renewal and they said they won't renew due to no business. | 22 May: 'won't renew due to no business.' Plus owner was never available for training since March. | Close clean; not a product loss. |
| COMFORT GUEST HOUSE - 17 Rishav · Kolkata · +918961384901 |
₹3,894 2026-04-28 |
UNKNOWN — no reason logged | [2026-01-27] @Jaya Sharma pls create wtsaap group . | Notes stop at onboarding (handover/group-creation) or earlier. Churned with no reason recorded. | Exit interview. |
| Raahi Serviced Apartments Yash · Mahlgi Nagar square hudkeshawar road opposite Tulsi dairy · +91 7387614982 |
₹3,540 2026-06-04 |
UNKNOWN — no reason logged | [2026-02-27] @Ajay Kulhari @suraj shukla Handover done | Notes stop at onboarding (handover/group-creation) or earlier. Churned with no reason recorded. | Exit interview. |
| City Crown Guest House Kapil kumar Sharma · Sunder Nagar · 9459390501 |
₹3,363 2026-06-11 |
SUPPORT GAP + wrong expectation | [2026-06-11] Upon following up on the renewal, the hotel partner said they couldn't use the PMS since they have taken and also didn't receive required support. They won't renew. | 11 Jun: 'couldn't use the PMS… didn't receive required support. Won't renew.' Earlier note: 'property needs bookings from our end' — he wanted demand, we sell software. | Exit interview: separate the support failure (ours) from the bookings expectation (sales-set?). |
| Deal / hotel | Value · moved | Category | Latest note | Analysis | Action |
|---|---|---|---|---|---|
| The RRA Nathdwara Keyur · Nathdwara · +91 9930676405 |
₹84,960 2026-06-02 |
PRODUCT — reports + amount mismatch | [2026-04-06] Discussed with him, he is now available for call. Facing difficulty in the reports and booking amount mismatch. | RRA group property. 6 Apr: 'facing difficulty in the reports and booking amount mismatch.' Whole group went Critical on 2 Jun. | Part of the RRA save — one founder call covers all four properties. |
| RRA Retreat Hotel · · |
₹84,960 2026-06-02 |
PRODUCT — RRA group exit | — none — | No notes on this deal, but it's Keyur's RRA group: 14 May note on the sister villas — 'they don't want to continue with us, as informed by Anshika.' | Part of the RRA save. |
| The Sage jayantipushpa · Calangute · +855 0921525 |
₹82,600 2026-04-30 |
UNKNOWN — no notes | [2025-12-05] @Suraj Shukla | Critical flag set with nothing written down. | Save call this week + log the reason. |
| The Urban Hive Hotel The Green Hive Villa · Belagavi · +63 61699362 |
₹54,162 2026-06-05 |
PRODUCT — missing reports + broken promise | [2026-03-03] @Vishal Sharma , the hotel partner said that they have requested for certain reports which are not available in our PMS & he was informed that we'll confirm him on the timeline. However, nothing such is shared with us from your side, Kindly update… | 3 Mar: partner requested reports the PMS doesn't have; was promised a timeline that was never shared back — the AM's internal escalation to tech also went unanswered. ₹54k account now Critical. | Send the report-timeline answer THIS WEEK; the silence is the insult. |
| The Habitat by Locomo Yash · Mumbai · +919769835259 |
₹25,000 2026-04-30 |
UNKNOWN — no notes | [2025-11-26] @Suraj Shukla @Ajay Kulhari Handover Done | Critical flag set with nothing written down. | Save call this week + log the reason. |
| Taksh Hotel & Restaurant Sandeep · Assandh · 7419329393 |
₹16,048 2026-06-08 |
UNKNOWN — no notes | [2026-05-02] @Ajay Kulhari Please Take care | Critical flag set with nothing written down. | Save call this week + log the reason. |
| Tent Life Balu · Idukki · +974 5433347 |
₹10,992 2026-05-06 |
PRODUCT — mobile app, refund asked | [2026-05-12] The hotel partner remains unsatisfied with our product, had experienced several issues since the April deployment which affected the user experience, amongst them many issues were resolved. However, he's remains unsatisfied with the mobile app due… | Detailed dissatisfaction (12 May): app auto-locks, lags, missed automated WhatsApp messages, past guests not visible, wrong room sequence, group reservations need every room set manually. Asking refund; AM trying to retain — note says 'mobile app isn't the priority for tech team.' | Retention is live RIGHT NOW — give the AM a concrete app-fix timeline to offer. |
| Nova Grand Canyon Nova Stay · · +91 9037743357 |
₹6,726 2026-04-30 |
DATA NOISE — duplicate deal | [2026-02-21] Duplicate deal. @Ajay Kulhari @Vinayak Kaushik FYI. | Feb note: 'Duplicate deal.' Critical flag may be on the wrong copy. | Merge; put the Critical flag on the real deal. |
| Hotel Sahyadri Ajinkya · Nashik · 7066979667 |
₹5,309 2026-06-05 |
UNKNOWN — no notes | — none — | Critical flag set with nothing written down. | Save call this week + log the reason. |
| Deal / hotel | Value · moved | Category | Latest note | Analysis | Action |
|---|---|---|---|---|---|
| Para Villa Keyur · Nathdwara · +91 9930676405 |
₹84,960 2026-05-14 |
PRODUCT — RRA group exit | [2026-05-14] This property of The RRA (Keyur) , they don't want to continue with us as informed by Anshika. | 14 May: 'don't want to continue with us as informed by Anshika.' Root cause per sister deal: reports + booking-amount mismatch. | Part of the RRA save. |
| Aakashiya Villa Keyur · Nathdwara · +91 9930676405 |
₹84,960 2026-05-14 |
PRODUCT — RRA group exit | [2026-05-14] This property of The RRA (Keyur) , they don't want to continue with us as informed by Anshika. | Same 14 May note as Para Villa. ₹84,960 each. | Part of the RRA save. |
| Hotel Ramsewka Residency Deepak Ramsewak · GONDA · +91 9721444446 |
₹31,000 2026-05-11 |
RENEGOTIATION in flight | [2026-03-20] 📋 Quote Created by Pankaj Chamoli 🏨 Property: hotel ram sewka residency 💰 Total: ₹38,869 Line Items: • DigiStay Connect: ₹18,000 • Additional Room Surcharge: ₹7,200 • Restaurant Billing: ₹6,000 • Inventory Management: ₹2,400 • In Room Dining: ₹3,… | ₹38,869 quote out 20 Mar; deal parked On-Hold 11 May. This is an open deal, not a loss. | Close the March quote. |
| Mitti & More Nilesh · lunawada · +919824664555 |
₹23,364 2026-05-14 |
NOT LIVE YET — under construction | [2026-04-02] The same will get onboarded by this week. | Under construction; was expected to onboard 'this week' on 2 Apr — then nothing, On-Hold 14 May. | Chase the April go-live promise. |
| Sree Home Stay Sree service aprtment · · +919842226806 |
₹21,000 2026-05-18 |
ON-HOLD by owner | — none — | No notes; deal property says 'On-Hold from owner; account setup pending.' ₹21k paid account idle. | Call to get the restart date in writing. |
| Shubhadeep Roy Choudhury · · |
₹20,000 2026-05-05 |
UNKNOWN — referral account | [2026-02-09] Hi Team, I am working on this deal , this account is referal Account . # Anshika | Only note: 'this account is referral account — Anshika.' ₹20k on hold with no story. | Ask Anshika's successor for the context. |
| Rosella Retreat Raj · Dehradun · +917673821174 |
₹12,272 2026-05-08 |
UNREACHABLE | [2026-04-01] availibility Issue - connected multiple times | 1 Apr: 'availability issue — connected multiple times.' | Deadline message, then close. |
| Hotel Dream Palace Jasraj Choudhary · Jodhpur · +919929091299 |
₹12,000 2026-06-12 |
PRICING — packaging expectation | [2026-06-12] The hotel partner says channel manager and in room dining features should be included in his current subscription plan. Upon informing the additional charges, he went upset and refused paying extra. The same has been informed to Shreya and Pankaj … | Went on hold TODAY (12 Jun): partner believed channel manager + in-room dining were included in his plan; upset at extra charges, refused to pay. Escalated to Shreya & Pankaj. | Same-day call: clarify packaging or concede the features. Freshest save on the list. |
| Hotel Grant Deluxe Shubham · Meerut City · 9456829161 |
₹11,948 2026-04-28 |
PRODUCT — night audit missing + sales overpromise | [2026-04-28] The account to be put on hold as said by the hotel partner till the time the night audit comes. Money has been already paid for three months @Ajay Kulhari FYI | On hold 'till the night audit comes' (28 Apr). Paid 3 months. Sales promised a 15-day refund if requirements weren't aligned; partner extended deciding window twice. Classic sold-ahead-of-product. | Give a night-audit date or process the refund gracefully — don't let it rot. |
| Nitish Homestay Mahesh · Malvan · +919420738499 |
₹5,310 2026-05-13 |
UNREACHABLE post-handover | [2026-05-02] Still trying to connect with him on a call, but is unresponsive | Handover Feb 19; since then a wall: 'call me later' (Apr), unresponsive (May). Five contact attempts logged. | One last WhatsApp with a deadline, then close. |
| Priyadarshika Amal · Bodhgaya · +917070444448 |
₹4,938 2026-05-08 |
UNREACHABLE — details never given | [2026-04-01] availibility Issue - Connected multiple times | Jan onboarding instruction → Mar: hotelier never provided details, alternate number requested, then 'availability issue.' Never actually started. | Close or restart via the alternate number Shreya was asked for. |
| Hots hostel Vivek · Almora · +918006202003 |
₹4,602 2026-05-15 |
UNREACHABLE | [2026-03-23] Been trying to connect on a call with the partner regarding bookings, but not able to as he is not picking up the calls. | 23 Mar: not picking calls 'regarding bookings.' Handover was Feb 13. | Same — deadline message, then close. |
| Hotel space inn - 14 Shiv · Mumbai · +91 8600440335 |
₹0 2026-04-24 |
DISENGAGED — never aligned | [2026-01-14] We Chasing multiple times to connect with owner but he did not respond properly . He was not align to onboard | Handover done Nov, but Jan: 'chasing multiple times… he was not aligned to onboard.' | Final decision call: onboard or close. |
| Neehara Resort Sumesh · Munnar · +7 034345544 |
₹0 2026-05-08 |
NOT LIVE YET — under construction | [2026-03-23] Property is under construction - details are pending from owners end. | Property under construction; subscription start was to be obtained for Jan, details still pending from owner. | Park properly with a follow-up date; not a churn. |
Method: AM Pipeline deals filtered by hs_v2_date_entered_(stage) ≥ 2026-04-12; notes pulled from both deal and contact associations. Raw data: recent-misses-notes.json. Historical full-base view (renewal_date backlog): lapsed-renewals-analysis.html.